PRIVACY POLICY

PERSONAL DATA PRIVACY POLICY

 

The term “this website” means the website “www.capitalexchange.gr” which is owned and run by the Company under the name GPK CAPITAL EXCHANGE S.A., herein referred as "we", "our", "us”, or “the company”. The term “our services” means our online services, and any of our other products and services, offered from time to time.

We will refer to you using the terms “user”, “visitor”, “consumer”, “you”, “your”, “yours” in this Privacy Policy.

Within the framework of your visit and navigation on the website “www.capitalexchange.gr” and the use of its provided services, it is possible that you register individual information and Personal Data details. 

We are committed to protect and respect your privacy and personal data and to only use information legally collected from you.Please note that your using our website is subject to this Privacy Policyas well as to the Terms of Use of our Website. This Privacy Policy explains what data we collect, the purpose of collecting data, how we use it and / or share it and how this is stored. Please note that this Agreement applies only to information collected on this Website, i.e. : not to information collected or obtained in other ways or by other means. Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will manage it.

This Privacy Policyis in full compliance with new General Data Protection Regulation (EU 2016/679) and current e-Privacy Regulations.

We respect your privacy rights and personal data and acknowledge the importance of protecting the information collected about you. This Privacy Policy refers to what we collect, how we collect, store, share and use the personal information that you provide us with.

 

This Privacy Policy explains:

  • What Personal Data we collect from you and for what purpose.
  • What about “cookies”? What are “cookies”?
  • How your Personal Data may be used.
  • Who we will share your Personal Data with.
  • Where we process and store your Personal Data.
  • How long we may hold your Personal Data.
  • Marketing opt-in and opt-out provisions.
  • How you can access your Personal Data and keep it up to date.
  • Safeguarding your Pesonal Data.
  • Why wy link to other websites / social media.
  • How we can make changes to this Policy
  • Where and how to ask questions, complain or contact us about this Policy.

 

Age Disclaimer: In order to use our website and the services offered to you, must provide explicit consent that you are over18 years old. 

 

  • WHAT PERSONAL DATA WE COLLECT FROM YOU AND FOR WHAT PURPOSE

We may collect your Personal Data upon your registration or your subscription to one of our services, placing an order or exchanging foreign currency, using our online applications, any other way you interact with us, or signing up on receiving updates. You must provide explicit consent independently, giving us this way the authority to process your personal data in the event of any of the above-mentioned actions by clicking on the box indicated on our website.

 

We declare that our website is in line with Data Minimization Principal and thus we collect the minimum possible amount of data for our services to be provided. 

The data we collect and hold about you may include your name, email address, phone and mobile phone numbers, residence address, shipping address, billing address, IP address, search criteria, shopping history, what  browser you use (a browser is the program you use to look at websites, such as Internet Explorer, Google Chrome, Firefox or Safari), how many times you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), content you share with us when you use our services, date of birth, password details or answers to security questions.

To pay for your order, you will be requested to provide certain payment details (credit card / cash card ).  In order for us to have the possibility to maintain your details secured, your order may be executed via a credit card / cash card, secured by Secure Socket Layer (SSL) technology and Protocol Technologies.   Submitting your credit card / cash card details, implies that you guarantee that you are the legitimate owner of the card you use in order to make a purchase from the online store or that you have been specifically authorized by the owner to use it.  In case you are not the legitimate owner of the card you use to make a purchase from the online store, the Company is not liable against the legitimate owner of the card which has been used.  All card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to “www.capitalexchange.gr”, we will not be responsible for any delay or non-delivery.  To ensure that your shopping experience is safe, simple and secured, we use Secure Socket Lawyer (SSL) technology.  Furthermore, we attend thoroughly, in so far as it is in our power to do so, to keep the details of your order and payment secured, however in the absence of negligence on our part we cannot be held liable for any damage you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

Furthermore, we collect data, which is not intended to be associated or identified in connection with the individuals they concern, but by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or H/Y domain names of users on the internet, URI (Uniform Resource Identifier) of sources having been searched, time of search, how the search request was submitted on the server, the size of the file obtained in response, the numerical code indicating the response status by the server (successful, error, etc.) and other parameters regarding the operating system and electronic environment. These data are only useful to obtain anonymous statistics on the use of the website and to check the correct functioning.  This data may be used to ascertain responsibility in case of potential computer crime against the site. 

In Particular:

we may additionally collect data in relation to the way you use the provided services, such as the time of access to every provided service and duration of such access, the site you visited before you come to a service or the site you will visit after leaving a service, choices and selections you make and preferences that you set when using a service as well as any data you input while conducting any assessment on the provided services.

We may collect data about the computer or other electronic device you use to connect to the services provided such as details about the type of device (which can include unique device identifying numbers), its operating system, browser and applications connected to the services provided through the device, your Internet service provider or mobile network, your IP address and telephone numbers to your devices (if applicable).

We do not collect data about your actual location, other than an approximate location (usually no more precise than city level) which can be determined from your IP (Internet Protocol) address. In certain instances, and upon your explicit consent, we may use cookies and similar technologies to store and access data we collect through the provided services. We may collect your IP (Internet Protocol) address to diagnose errors on our server and to administer our website. The IP address is a number given to your computer when you are on the Internet.

 

  • WHAT ABOUT COOKIES? WHAT ARE COOKIES?

We use technologies such as cookies and pixel tags to provide, improve, protect and promote our Services. In this way we collect information in relation to your using our online services.  Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in the future. Cookies help us remember who you are and other information about your visits. They can assist in displaying data on a website in a way that matches your interests. The use of session cookies (which are not stored permanently on the user's computer and disappear when the browser is closed) is strictly limited to transmitting session identifiers (consisting of random numbers generated by the server) necessary to allow the safe and efficient exploration of the site. For example, cookies assist us in cases such as to remember again your username at your next visit, to understand how you interact with our services, to improve our services on the basis of that information and to not allow acquisition of personal identification data.  You can set your browser to not accept cookies, but this may limit your ability to use the services. Exception to this rule is cookies which serve functional needs of the Website only (functional cookies) and are necessary for the appearance and the effective function of the webpage on your computer. 

For more information on how we use cookies, please read our Cookies Policy.

 

  • HOW THIS DATA MAY BE USED

Whenever you provide us with your personal data, we will use it in accordance with the applicable privacy laws and for the purposes set out in this Policy, on the data entry forms you complete, on any relevant terms and conditions and on sites or emails which link to the data entry forms.

 

When you use our services: If you use any of our services, subscribe, peruse or change your account details we will record your personal details. We will initially use your details to provide the products, services or information you have required and for a personalized shopping experience.  We hold the information you provide and may use it for several purposes, including  : (i) accounting, billing, reporting and audit; (ii) credit or billing checking or credit or billing process screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) preservation of security and safety, but also for training, administrative and legal purposes; (vii) upon your explicit consent for data matching and dedupe, statistical and market analysis, and marketing information; (viii) developing, testing and maintaining systems; (ix) upon your explicit consent for customer surveys; (x) upon your explicit consent for customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xi) where required by law or in connection with legal proceeding or extrajudicial disputes; and (xii) any other uses set out in the terms and conditions for using our services. For these purposes we may disclose your information to one or more of the other organizations listed in the section called “who we will share your personal information with”. 

 

Customization of our online services and advert targeting: We may use your personal data and the data we collect via cookies when you use our services to build up a picture of your interests. We may then use this information to try to make sure that when we send marketing communications to you and when you visit our websites or use our online services, you don't miss offers and information that might interest you. This information may also be used by our third party advertising agencies and networks, to advertise our own products and services to you when you visit third party websites and online services. This is called advert targeting or interest-based advertising. For more information on how to reject targeted advertising or interest-based advertising cookies please read our Cookies Policy. 

 

Comments and reviews submitted to our online services: If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and services. We will collect your name or username which will be displayed next to your comment and your e-mail address, which will not be published, however we may use it to contact you in relation to your comment.

 

Mobile services: When you request our services via a mobile phone, we may keep your mobile phone number, the make and model of your phone, the operating system used by your phone and details of your network operator, and we will link a unique identifier to your mobile phone number. We’ll store your device language, app language and country. We need this information in order to provide our services via mobile phone services and to administer our services via mobile phones. 

 

Direct marketing: For information on how we may market to you, please read the section called “Marketing opt-in and opt-out provisions”.

 

Customer surveys: Every now and then, we may ask you for your opinion on our services and for contests you have declared your participation. When we do research or surveys, we may use cookies and may combine the data collected by those cookies with your answer.

 

We mainly use your personal data to make sound scientific conclusions, to develop new services, and upon your explicit consent, to send you newsletters and information about events, contents and / or other services which we believe you may be interested in, as well as for statistical, survey and research purposes. 

 

More precisely, we use the data we collect for reasons as follows :

(a)       to manage your Account and provide you with the features of the provided services to confirm and maintain your personal data accurate.  To this effect, we will use data we collect directly from you.

 

(b)       to ensure that the content of the provided services is presented in the most effective manner for you and for your device and to display content and features that are tailored to your needs, your interests and to the way you use the provided services.  To this effect, we will use data we collect directly from you, information  about the way you use the provided services and information about how you connect to the provided services.

 

(c)        to provide you with information about services you require from us or which we think may interest you (in accordance with your marketing preferences).  To this effect, we will use data we collect directly from you, always upon your explicit consent by clicking on relevant box (opt-in policy) on our website. 

 

(d)       to determine and predict information that may be of interest or relevant to you. To this effect, we will use data we collect directly from you, information about how you use the provided services and information about how you connect to the provided services.

 

(e)       to make sound scientific conclusions, to conduct surveys, for statistical and research purposes.  To this effect, we will use data we collect directly from you upon your explicit consent by clicking on the relevant box (opt-in policy) on our website. 

 

(f)        to notify you about changes to the provided services and to respond to any complaints, comments and issues you have in relation to your use of the provided services.   To this effect, we will use data we collect directly from you.

 

(g)       to prevent, detect and investigate illegal activities, breaches of any agreements between you and us and threats to the security of the provided services.  To this effect we will use data we collect directly from you, about how you use the provided services and information about how you connect to the provided services.

 

(h)       to produce aggregate statistical information and analysis about you and of your submissions to the provided services.  

 

 

  • WHO WE WILL SHARE YOUR PERSONAL DATA WITH

We may share data, as discussed below, but we won't sell it to advertisers or third parties. In order for us to be able to share your data you must provide your explicit consent by clicking on the relevant box indicated on our website. 

We are able to share the personal data you provide us with, at our sole discretion, in the following cases:

To third parties working for “www.capitalexchange.gr”. We collaborate with specific trustworthy third parties (for example, customer support and IT providers, accounting and legal services) to help us provide, improve, protect, and promote our Services. These third parties will access your data only to perform tasks on our behalf in compliance with this Privacy Policy and will remain responsible for their handling of your data as per our instructions.

Law & Order: We may disclose your data to third parties in absolutely necessary cases, for example : (a) if required by Law, by court order or required by any other competent governmental, judicial, police, administrative or regulatory authority, upon legitimate request and according to the pertinent laws; (b) to protect any person from death or serious bodily injury; (c) to prevent fraud or abuse of our users; or (d) to legally protect our website property rights.

 

  • WHERE WE PROCESS AND STORE YOUR PERSONAL DATA

The data collected from you is stored on a third party Server in Germany, where the Company's website is hosted, as well as at the Company's premises in Greece. The Company may designate third-party service providers for the processing of data (Data Processors) as well as for the administration and operation of certain functions of the website.  The Company guarantees that it takes the appropriate organizational and technical measures to protect your data.

 

  • HOW LONG WE CAN KEEP YOUR PERSONAL DATA 

Your Personal Data will be retained until it is deleted, and for a maximum period of five (5) years.  The retain period of your personal data is always in compliance with the domestic legislation. If you delete your account, or upon a written request from you sent to email address [email protected] we will delete or destroy any personal data provided to us.  But please note that: (1) there may be some latency in deleting this data from our servers and back-up storage; and (2) we may retain this data, if necessary, in order to comply with our legal obligations, to resolve disputes, or enforce our agreements. Keep in mind that we are in line with the Data Minimization Principal and thus we require, process and store the minimum personal data possible to uninterruptedly provide our services.  

 

  • MARKETING OPT-IN AND OPT-OUT PROVISIONS

We offer you the opportunity to receive news and newsletters for products and services we offer through our website “www.capitalexchange.gr” for which, depending on your preferences, we will communicate with you by telephone or email.  These include alerts for new products, articles, improvements, special offers, upgrade special offers, contests, events of interest, and one-off marketing promotions. Our website is in full compliance with the current legislation and the personal data regulations and is in line with a strict opt-in policy with reference to these updates, when receiving explicit consents by clicking on the box indicated on our website.

You have the right to change your mind at any time and to require that we do not use your personal data for marketing purposes.  In any event, we will offer you the opportunity to unsubscribe from any service or update you have subscribed.  Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Alternatively you can change your marketing preferences as far as advertising / promotional actions are concerned by clicking on the box indicated on our website or by sending us an mail to [email protected]

 

  • HOW YOU CAN ACCESS YOUR PERSONAL INFORMATION AND KEEP IT UP TO DATE

You have the right to review what Personal Data we hold about you. If you like a copy of your personal data, please contact us at [email protected].

You have the right to review and update your personal details.  You can contact us by email at [email protected] and we will amend your personal information. If for any reason you are concerned that the personal data we hold is not correct, you or our Customer Care team, may access your personal data on our online services via your username and password.  If you change your billing or shipping address while your order is still under process, the order will be re-processed through the security confirmation checks.  

 

  • SAFEGUARDING YOUR PERSONAL DATA

We will attend thoroughly to maintain the appropriate technical means to ensure the security, integrity and confidentiality of the data you have provided us with.  We have set up technology and security policies which are designed to protect the personal data we hold about you. We are also in line with the security procedures which are required according to the applicable privacy laws.  These cover storing, processing, using and releasing any data you have provided us with, as well as measures designed to prevent unauthorized access or use.  When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use.  We want you to rest assured that our team is dedicated to keeping your personal data secured and testing for possible vulnerabilities. Also, we are continuously working on technical features to keep your data safe, not only on two-factor authentication mechanism, but also on encryption of files at rest, and on alerts when new devices and applications are linked to your account.

Keep in mind that where we have given you (or where you have chosen) a password enabling you to access certain areas of the provided services, you are the only responsible for keeping this password confidential. If the password has been stolen or might otherwise has been subject to misuse, it is your responsibility to notify us immediately for further action.

 

  • WHY WE LINK TO OTHER WEBSITES/ SOCIAL MEDIA

Our services may include hyperlinks to websites that are owned and operated by other organizations. These websites have their own privacy and cookies policies, and we urge you to read them. They control how your personal data is used when provided to these other organizations or collected via cookies.  We do not control or approve any other websites and we are not responsible for any data, material, products or services that are on or accessible through those websites or for the privacy policies thereafter.

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, any data you provide will be subject to the third party’s privacy policy, as well as to this privacy policy.

 

  • HOW WE CAN MAKE CHANGES TO THIS POLICY

If we are involved in a reorganization, merger, acquisition or sale of our assets, your data may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event. You might be requested to renew your given consents in terms of what we can do and how we process your personal data. 

We may revise this Privacy Policy from time to time, and will post the most current version on our website. Any amendment in this Privacy Policy will be valid once the amended Privacy Policy is uploaded on the website. We recommend that you visit our website’s Privacy Policy regularly in order to be informed about all the amendments that have been made. 

If a revision meaningfully reduces or alters your rights, we will notify you, and you might be requested to renew your given consents in terms of what we can do and how we process your personal data. 

 

  • WHERE AND HOW TO ASK QUESTIONS, COMPLAIN OR CONTACT US ABOUT THIS POLICY

For any complaints, we hereby notify you that you have the right to file a claim at Hellenic Data Protection Authority, which is the competent authorithy, located on Kifissias Avenue, number 1 - 3, Zip Code 115 23 , Athens (tel. +30 210 64 75 628 - email: [email protected]).

For any questions, complaints or concerns about “www.capitalexchange.gr”, our services and Privacy Policy, contact us at [email protected].

This Privacy Policy was last updated on 27/05/2019.