Terms of Use

Last update on 27/05/2019

 

PREAMBLE

The present website “www.capitalexchange.gr” is controlled by the Greek Societe Anonyme under the name “GPK CAPITAL EXCHANGE S.A.” and distinctive title “CAPITAL EXCHANGE SA”, which has its registered seat at 67, Panepistimiou Street, Athens (tax identification no. 094492087, Athens Societe Anonyme Tax Authority).  

 

Our Company is a well-established enterprise that aims at the establishment and operation of exchange bureaus, active in the market, sale and transfer of foreign currency and generally in the provision of banking products and services.

 

The Company set up and administers (also through third collaborators) the website “www.capitalexchange.gr” to offer you its services in the easiest and fastest way.  Through the use of this website you can order foreign currency online.

 

In order to navigate and use this website as well as its services and applications, which are available or accessible through it, (including mobile applications), you are requested to read and understand these Terms of Use and then declare that you accept them, by clicking on the relevant “I accept” box.  

 

The Company preserves its right to amend the present terms and conditions as well as to modify the present website and its content at any time notifying you for this action via uploading the amended terms and its contents on this website.  Therefore, you must check every time for any amendments in the Terms of Use and if you accept them by clicking on the relevant “I accept” box, you may continue navigating and using the services and applications (including mobile applications) which are available or accessible through this website.  

 

It is expressly stated that the use of the present websiteand the services and applications that it offers or are accessible through it presupposes unconditional acceptance of the Terms of Use.  In case you disagree with the Terms of Use, you are requested not to navigate, not to use the services and applications (including mobile applications) which are available or accessible through it and not to engage in any transaction with “www.capitalexchange.gr”.

 

Disclaimer: The Personal Data Protection Policy (Privacy Policy) is an integral part of these Terms of Use.

 

1. GENERAL TERMS

This document constitutes the Agreement between you and the Company under the name «GPK CAPITAL EXCHANGE S.A.» (hereinafter the “Company”).  Navigating, accessing and using “www.capitalexchange.gr” (hereinafter website, site or “www.capitalexchange.gr”) as well as the services and applications which are available or accessible through it (including mobile applications) implies that you agree with the terms and conditions described below (collectively referred to as the "Agreement").

2. DEFENITIONS

Following terms apply to this Agreement :

  1. Company” means the Greek societe anonyme under the name “GPK CAPITAL EXCHANGE S.A.”, with distinctive title “CAPITAL EXCHANGE SA”, which has its registered seat at 67, Panepistimou Str, Athens, tax identification no. 094492087, Athens societe anonyme Tax Authority.
  2. Website”, “site”, or “www.capitalexchange.gr”means the website that the above Company holds and administers and includes “content”, “services” and “applications”. 
  3. Content”means all texts, graphics, design and programming used on the website.
  4. Text”means all texts on the website, whether it is editorial, educational, advisory or promotional.
  5. Graphics”:means all the logos, buttons and any sort of graphic elements on the website.
  6. Design”means the color combinations and the paging of the website. 
  7. Programming”means the user name (HTML, JavaScript, etc.) and server password for the website. 
  8. Services”means all the services provided by the Company through this website.
  9. Applications” means all applications, including mobile applications, which are available or the Company allows accessibility through its website.
  10. Visitor”  means any individual or legal entity who visits the website.
  11. User”means any individual or legal entity who visits “www.capitalexchange.gr” and uses the services and applications which are available or accessible through it.

 

3. USE OF THE WEBSITE

In order to use the services and applications (including mobile applications) which are available or accessible through “www.capitalexchange.gr”, you are previously requested to accept the Terms of Use of this site, clicking on the relevant box "I accept".  Accepting the Terms of Use implies that you are an at least 18 years old adult.  The Company does not intend to collect personal data of minors. In the event of such an action, we bear no responsibility. For this reason, the Company urges all individuals having custody of minors to inform minor children about the safe and responsible use of personal data when using the Internet.

 

In order to place an online order for foreign currency of a value of € 300 to € 3,000 through this site and to use the services and applications (including mobile applications) that are available or accessible through it, you need to fill in the relevant order form that you will find on the website.

 

To fill in the order form, you are requested to enter your personal data, namely your full name, email address and contact number.  In case you wish to receive  foreign currency at your place, you are further requested to state the exact shipping address (street and number), city and county, as well as some other clarifying information such as floor, doorbell name, etc.  In case you choose to use a card rather than a cash payment, this service is fully supported by the Piraeus Bank system.  All payments made using a card are processed in an encrypted safe environment of Piraeus Bank with an iframe interface.  Encryption is a way to encode the information until it reaches its intended recipient, who will be able to decode it using the appropriate key.  This ensures the security of your data and transactions.  In addition, it is expressly stated that such transactions take place in an environment that the Company does not have access to and therefore our Company, our partners and our employees do not have access to the card data registered by you.  After completing your online order, the Company sends you an automated confirmation email (Email Confirmation) to let you know that your order has been accepted. In order to complete the order of foreign currency of the amount you wish (up to a maximum of € 3,000), you are further requested to accept the site's Privacy Policy, which is an integral part of these Terms of Use.

 

As users of this website, you are solely responsible for the personal data you have entered on the site and you guarantee that they are true, accurate, valid, up-to-date and complete. The Company is not responsible for the validity of the personal data you have entered on the site. You acknowledge that the Company does not control the personal data you enter, and therefore cannot be responsible for the veracity and accuracy of the information you provide.

 

As users of this website, you are solely responsible for all voluntary acts and agree to immediately notify the Company of any unauthorized use and / or any breach and / or potential security breach you may become aware of.

 

In order to use the website and the services and applications (including mobile applications) that are available or accessible through it, you must have an Internet connection and appropriate telecommunication connections. The Company is not responsible for any telephone, telecommunication or other costs that may arise.

 

Security Rules:

You are not allowed to violate or attempt to violate the security of the site, including, but not limited to: access data that is not intended for a visitor or user of the site, or connect to a server, try to investigate or test the vulnerabilities of the system or network or to breach security measures or certification measures without having the authority to do so, try to block the services and applications (including mobile applications) that are available or accessible via the website to any other user, send unsolicited mass emails and / or chain letters, including promotional and / or product or service advertisements, provide false information (names, addresses, and generally contact information) and / or to forge any information.

You are not allowed to use or allow a third party to use the site and the services and applications (including mobile applications) made available or accessible through it in order to send or receive any material that is threatening, grossly offensive, defamatory or inappropriate content as well as technically harmful (eg logic bombs, worms, malicious software or malicious data).

 

Violation of these Security Rules may lead to civil or criminal prosecution.  The Company will investigate events that may be related to such violations and may engage and cooperate with Police, Administrative, Judicial or other Authorities to do so.

 

As registered users of the site, you are required to use “www.capitalexchange.gr” in accordance with the applicable Greek and Community legislation and the present Terms of Use and not to commit acts or omissions that may cause damage or malfunction of the website and adversely affect or endanger its use. Furthermore, it is forbidden for your actions and omissions not to be in compliance with the law, morality and business ethics, to violate privacy, personal data, personal and social rights of other visitors, users or third parties.

 

The Company reserves the right to conduct verification and security procedures on all information provided by you. If the Company has reason to believe that the information provided by you violates or is likely to violate any provision of the applicable Greek and Community legislation and these Terms of Use, the Company, at its absolute discretion, may proceed to any action it deems appropriate, including, indicatively, but not limited to,prohibiting the use of services and applications (including mobile applications) which are available or accessible through "www.capitalexchange.gr".

 

The services and applications (including mobile applications) which are available or accessible through the site are solely for personal use and selling / reselling of these services / applications to any third party or generally their financial exploitation, for any reason, without the prior express written approval of the Company is prohibited.  We expressly state that web harvesting material from the website is not allowed.

 

Using the available services / applications from your part does not prevent the Company from allowing others to also use the services / applications provided.

 

The Company may, periodically or coincidentally, add, modify, suspend or discontinue (temporarily or permanently) the provision of any provided service / application, and even suspend or discontinue (temporarily or permanently) any access to the website, without the obligation to give you prior notice.

 

The Company may modify, at any time, without justification or prior notice, partly or in total, these Terms of Use, the Privacy Policy, the Cookies Policy as well as its services/applications.  Any amendment will be effective upon post on the site. We recommend that you regularly visit the existing sections to be informed of all the modifications made.

 

4. PERSONAL DATA

You are not required to enter your personal data to navigate on the website. However, you are requested to enter your personal data in case you wish to use the services and applications (including mobile applications) which are available or accessible through “www.capitalexchange.gr”.

 

When entering your personal data on the website, you are requested to give your explicit consent by clicking on the relevant box for the processing of your personal data. Before giving your consent, we inform you about the purpose of the processing, your rights and the usual recipients of your personal data.

 

The Company collects and processes the personal data you post on "www.capitalexchange.gr" in principle to execute the agreement between us (Agreement) and to fulfill all of its obligations deriving from it.

 

Before you consent to the processing of your data, be advised that you have the right to submit a request for correction or deletion of personal data you have entered on the website or for restriction of their processing and / or the right to object to their processing and the right to portability of such data.  Also, please be notified that you have the right to withdraw your consent to the processing of your personal data at any time by sending an email to [email protected]

 

Your personal data is processed in accordance with the applicable Greek and Community legislation for the protection of personal data, including the General Data Protection Regulation 2016/679 / EU and the 2016/680 / EU Directive. For more information, please see the Privacy Policy.

 

The Company does not transmit, disclose, publish and / or give the personal data you enter on its website other than its third party collaborators (eg authorized employees, electronic service providers, legal and accounting service providers and / or IT service providers) and to the extent this is necessary in order to process and execute the agreement between us (the Agreement).

 

The Company, as a Data Controller, may process the personal data you store on its website if:

-        it has received your prior explicit consent for the specific purpose of processing,

-        the processing is absolutely necessary to safeguard your vital interest or the vital interest of another individual,

-        the processing is absolutely necessary to serve an essential public interest,

-        the processing is absolutely necessary for the foundation, exercise or support of legal claims,

-        the processing is absolutely necessary for the prevention, investigation, verification, certification or prosecution of criminal offenses or the execution of criminal penalties, or

-        the processing is absolutely necessary for national security purposes.

 

In addition to your personal data, technical data is automatically collected on the Company's servers upon your navigation on the site. The information which is collected by automatic methods may be, indicatively, but not limited to, the browser, IP addresses, navigators, operating system, information from cookies, your internet service provider, language, time zone and your location via GPS technology (or similar).

 

We may collect information, even when you visit or use third-party websites, services and applications that use our services and applications or interact in any way with us.

 

The data collected by you is stored on a third party server in Germany, where the Company's website is hosted, as well as at the Company's facilities in Greece.  The Company may designate third-party service providers for the processing of data (Data Processors) as well as for the management and operation of certain functions of the website.  The Company guarantees that it takes the appropriate organizational and technical measures to protect your data.

 

"www.capitalexchange.gr" uses SSL protocol, with 128-bit encryption for secured transmission of data. This encrypts all of your personal information, including your name and address, so they cannot be read or changed when they are transferred through Internet.  Secure Sockets Layer Protocol (SSL) is currently an Internet standard worldwide for the certification of websites to network users and for the encryption of data between network users and web servers.  An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thereby protecting personal information when transferred. In addition, all information sent under the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed when transferred. However, the transmission of information through Internet cannot be absolutely safe or error-freeand your data may be exposed to malicious third-party actions.

 

In the event of a total or partial change in the ownership of the Company, indicatively but not limited to, the sale, absorption, merger, consolidation, change of management or acquisition of the tangible and / or intangible assets of the Company to a third party / to third parties (individual/s or legal entity/ies), as well as in the event of reorganization or liquidation of the Company, we reserve the right to disclose, transmit, transfer, sell, assign or accord your data in whole or in part, after we have previously notified you and have obtained your explicit consent to this.

 

5. COOKIES

The Company may collect your identification data using various technologies, such as cookies. Cookies are small files that are stored on your hard disk or mobile phone and do not recognize or cause damage to any document or file on your computer. They are used to make your navigation to the website easier, and to present the website more accurately and at the same time they are an acceptable and useful tool for measuring the online traffic.

 

When navigating on the website you will be requested to consent to the storage of cookies and the processing of your data obtained through them. In any case, you can set up your Internet browser in a way that you may be notified about the use of cookies and determine the privacy protection you want, choosing between maximum protection (i.e. : "never accept cookies") and minimum protection (i.e. : "always accept cookies"), as well as an intermediate level of protection (i.e. : "do not accept third-party cookies" or "accepting cookies only on the site being displayed). These privacy settings will be presented in a clear and understandable way.  For more information, please see the Cookies Policy.

 

6. LIABILITY AND OBLIGATIONS

One of the services offered by the Company through its website is the daily posting of a table of exchange rates of certain currencies against the Euro called "Euro Foreign Exchange Rates" and is published by the Bank of Greece under the title "The European Central Bank Reference Rate Sheet".

 

Given the nature and volume of the Internet, under any circumstances, including negligence, the Company is not liable for any form of damage (direct, indirect, coincidental, incidental, consequential) you suffer by visiting and / or using the services and applications of the site, actions you take on your own initiative.  The contents of the site are provided without any guarantee, expressed or implied in any way.

 

The Company does not guarantee that the website, its services / applications and its content will be provided without interruption and / or without errors. The Company does not guarantee that its website or any other related site or servers through which its services / applications are made available does not contain "viruses" or other harmful components.  The cost of possible virus fixes or other harmful components burdens you and in no case the Company.

 

7. SUSPENSION – TERMINATION

If you (or any third party with your permission) use this site and the services / applications (including mobile applications) that are available or accessible through it in violation of this Agreement or endanger its operation or legally expose the Company itself, the Company is entitled to prohibit your navigating on the website and to suspend the use (of all or some) of its services / applications.

 

The Company is entitled to refuse access to its website and / or the restoration (in whole or in part) of its operation until it has received written confirmation from you by e-mail at [email protected] that there will not be any further violation on your part.

 

Any violation may lead to your civil and / or criminal liability towards the Company. The Company declares that it will fully cooperate with the Competent Authorities and will comply with any order that will request or instruct the Company to disclose information to identify the offender.

 

Subject to the terms of this Agreement, the Company may terminate this Agreement at any time. The right of termination of this Agreement will not be prejudicial to any other right or means of indemnification and / or remedy that the Company may have with respect to any violation, or the rights or obligations or liabilities that existed prior to such termination.

 

8. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The entire content of this site, including, indicatively, but not limited to, all copyrights, trademarks, logos, patents, domain names, service marks, trade names, designs, informational content posted on the website or accessed as part of its services / applications, of  all design, text and graphics, software code, software (including applets and links), compilation of software, graphics, illustrations, photographs, images, video or audio files, interactive applications, and generally all kinds of records constitutes the intellectual and industrial property of the Company and governed by national, community and international intellectual and industrial property, with the exception of explicitly recognized third party rights.

 

Consequently, reproduction, retransmission, republication, screen shots, copying, storage, sale, rental, transfer, assignment, concession (with or without quid pro quo), commercial exploitation, transmission, distribution, issue, execution, download, translation, modification in any way or by any means, in part or in summary form, without the prior express consent of the Company are expressly prohibited.  You accept that anything contained in the pages of this website is a trademark or intellectual and industrial property of the Company or of third parties (used upon licensing) and therefore unauthorized use may lead to legal sanctions.

 

The above prohibition exempts the separate storage of a single copy of a portion of the content of the site in a simple, personal computer for strictly personal - private, non - public (with or without quid pro quo) and non - commercial use and without deletion or alteration of the indication of origin and without prejudice to the intellectual and industrial property rights and exclusive exploitation of the Company or of the third parties.

 

The ability to access and use the software associated with the website ("Software") does not constitute any rights on software for you. You must omit any act of copying, translating, tampering, counterfeiting, or infringing the software and its content in any way or by any means and generally any infringement of these rights.

 

The Company hereby grants you a non-exclusive, personally identifiable, non-permissive and freely revocable permission to use its software, which will last only for as long as it is necessary for you to use the website and its services / applications, in accordance with the Terms of Use.

 

Any intellectual and industrial property rights, as well as any right (including goodwill and, where applicable, trademarks) on the trade name and the distinctive title belong to the Company.

 

Any material transmitted or posted or submitted to the website will be considered (and will be treated by the Company) as non-confidential and free to share and will not be the property of the individual visitor / user of the site.

 

You must restore any positive and consequential damages that the Company may incur as a result of violation of third party rights or of misuse or illegal use of the site.

 

9. LINKS TO AND FROM OTHER WEBSITES

The website and the services / applications (including mobile applications) that are available or accessible through it may contain third-party web sites and third-party sources, web services or operations, features, links to websites and third-party services / applications.

 

Also, the Company participates actively in Social Media, having created its own page (Facebook, Twitter, Instagram, Pinterest, Google+). Participation in these Social Media Networks does not give rise to any complaint or claim from your part and the Company does not bear any responsibility with respect to the existence and content of these pages as well as of the respective privacy policy.

 

Although this site is likely to be linked to other sites, the Company is not responsible for the content and services / applications of the other sites to which it refers through "links", hyperlinks or banners, nor does it guarantee the availability, content, privacy policy, quality and completeness of their services / applications as well as exclusive, civil and criminal responsibility for the security, legality and validity of their content  for the security, legality and validity of the content of these third-party websites.

 

The Company disclaims any direct or indirect approval, endorsement, affiliation, sponsorship or cooperation with linked sites, unless expressly stated otherwise. Therefore, for any problem encountered during your visit / use, you should refer to the corresponding websites / applications that are solely responsible for the provision of their services.

 

The Company does not exercise control over other sites nor accepts or assumes responsibility for other sites or for the content or products or services / applications of other sites (including, but not limited to, social sites such as Facebook, Twitter, Instagram, Pinterest, Google+) and accepts no responsibility for any losses or damages that may arise due to your navigation and use.  If you decide to access third-party sites linked with this site, you are solely at risk.

 

10. APPLICABLE LAW AND SETTLEMENT OF DISPUTES

Any dispute arising between you and the Company should be preceded by an amicable settlement.  Alternatively, the relevant claims may be raised within the statutory time limits.

 

The Greek Law is the applicable law and the Courts of Athens have the exclusive jurisdiction to resolve any disputes that will arise and will not be settled at a friendly level.

 

If you have a claim against the Company which, however, concerns your act or omission, content or information that you have provided to the Company, you declare that you will indemnify and discharge the Company from all liability and obligation and that you will restore any kind of damage or loss that the Company itself or its associates and partners have suffered and that you will pay with interest any expenses that the Company has already made (including legal fees) relating to the claim that was wrongly raised against us.

 

If any provision of these Terms of Use is considered to be void or unenforceable by a competent Court, you agree that the part of this provision will be separated from the Terms of Use and will not affect the validity and enforceability of the remaining provisions which will remain in full force and effect.

 

11. CONTACT

You may contact the Company for any matter and anything you wish to declare or report.  You may also contact the Company to request correction or deletion of personal data entered on this website, limitation of processing, refusal to processing, access to your personal data, and revocation of your consent to the processing of your personal data at any time by sending an email to [email protected]

 

If you wish to make a complaint regarding the processing of your personal data we hereby notify you that the Competent Authority is the Personal Data Protection Authority, which is located at 1-3 Kifisias Avenue, P.C. 11523, Athens, Tel. contact: +30 210 64 75 628 and email: [email protected]

 

PERSONAL DATA PRIVACY POLICY

 

The term “this website” means the website “www.capitalexchange.gr” which is owned and run by the Company under the name GPK CAPITAL EXCHANGE S.A., herein referred as "we", "our", "us”, or “the company”. The term “our services” means our online services, and any of our other products and services, offered from time to time.

We will refer to you using the terms “user”, “visitor”, “consumer”, “you”, “your”, “yours” in this Privacy Policy.

Within the framework of your visit and navigation on the website “www.capitalexchange.gr” and the use of its provided services, it is possible that you register individual information and Personal Data details. 

We are committed to protect and respect your privacy and personal data and to only use information legally collected from you.Please note that your using our website is subject to this Privacy Policyas well as to the Terms of Use of our Website. This Privacy Policy explains what data we collect, the purpose of collecting data, how we use it and / or share it and how this is stored. Please note that this Agreement applies only to information collected on this Website, i.e. : not to information collected or obtained in other ways or by other means. Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will manage it.

This Privacy Policyis in full compliance with new General Data Protection Regulation (EU 2016/679) and current e-Privacy Regulations.

We respect your privacy rights and personal data and acknowledge the importance of protecting the information collected about you. This Privacy Policy refers to what we collect, how we collect, store, share and use the personal information that you provide us with.

 

This Privacy Policy explains:

  • What Personal Data we collect from you and for what purpose.
  • What about “cookies”? What are “cookies”?
  • How your Personal Data may be used.
  • Who we will share your Personal Data with.
  • Where we process and store your Personal Data.
  • How long we may hold your Personal Data.
  • Marketing opt-in and opt-out provisions.
  • How you can access your Personal Data and keep it up to date.
  • Safeguarding your Pesonal Data.
  • Why wy link to other websites / social media.
  • How we can make changes to this Policy
  • Where and how to ask questions, complain or contact us about this Policy.

 

Age Disclaimer: In order to use our website and the services offered to you, must provide explicit consent that you are over18 years old. 

 

  • WHAT PERSONAL DATA WE COLLECT FROM YOU AND FOR WHAT PURPOSE

We may collect your Personal Data upon your registration or your subscription to one of our services, placing an order or exchanging foreign currency, using our online applications, any other way you interact with us, or signing up on receiving updates. You must provide explicit consent independently, giving us this way the authority to process your personal data in the event of any of the above-mentioned actions by clicking on the box indicated on our website.

 

We declare that our website is in line with Data Minimization Principal and thus we collect the minimum possible amount of data for our services to be provided. 

The data we collect and hold about you may include your name, email address, phone and mobile phone numbers, residence address, shipping address, billing address, IP address, search criteria, shopping history, what  browser you use (a browser is the program you use to look at websites, such as Internet Explorer, Google Chrome, Firefox or Safari), how many times you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), content you share with us when you use our services, date of birth, password details or answers to security questions.

To pay for your order, you will be requested to provide certain payment details (credit card / cash card ).  In order for us to have the possibility to maintain your details secured, your order may be executed via a credit card / cash card, secured by Secure Socket Layer (SSL) technology and Protocol Technologies.   Submitting your credit card / cash card details, implies that you guarantee that you are the legitimate owner of the card you use in order to make a purchase from the online store or that you have been specifically authorized by the owner to use it.  In case you are not the legitimate owner of the card you use to make a purchase from the online store, the Company is not liable against the legitimate owner of the card which has been used.  All card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to “www.capitalexchange.gr”, we will not be responsible for any delay or non-delivery.  To ensure that your shopping experience is safe, simple and secured, we use Secure Socket Lawyer (SSL) technology.  Furthermore, we attend thoroughly, in so far as it is in our power to do so, to keep the details of your order and payment secured, however in the absence of negligence on our part we cannot be held liable for any damage you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

Furthermore, we collect data, which is not intended to be associated or identified in connection with the individuals they concern, but by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or H/Y domain names of users on the internet, URI (Uniform Resource Identifier) of sources having been searched, time of search, how the search request was submitted on the server, the size of the file obtained in response, the numerical code indicating the response status by the server (successful, error, etc.) and other parameters regarding the operating system and electronic environment. These data are only useful to obtain anonymous statistics on the use of the website and to check the correct functioning.  This data may be used to ascertain responsibility in case of potential computer crime against the site. 

In Particular:

we may additionally collect data in relation to the way you use the provided services, such as the time of access to every provided service and duration of such access, the site you visited before you come to a service or the site you will visit after leaving a service, choices and selections you make and preferences that you set when using a service as well as any data you input while conducting any assessment on the provided services.

We may collect data about the computer or other electronic device you use to connect to the services provided such as details about the type of device (which can include unique device identifying numbers), its operating system, browser and applications connected to the services provided through the device, your Internet service provider or mobile network, your IP address and telephone numbers to your devices (if applicable).

We do not collect data about your actual location, other than an approximate location (usually no more precise than city level) which can be determined from your IP (Internet Protocol) address. In certain instances, and upon your explicit consent, we may use cookies and similar technologies to store and access data we collect through the provided services. We may collect your IP (Internet Protocol) address to diagnose errors on our server and to administer our website. The IP address is a number given to your computer when you are on the Internet.

 

  • WHAT ABOUT COOKIES? WHAT ARE COOKIES?

We use technologies such as cookies and pixel tags to provide, improve, protect and promote our Services. In this way we collect information in relation to your using our online services.  Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in the future. Cookies help us remember who you are and other information about your visits. They can assist in displaying data on a website in a way that matches your interests. The use of session cookies (which are not stored permanently on the user's computer and disappear when the browser is closed) is strictly limited to transmitting session identifiers (consisting of random numbers generated by the server) necessary to allow the safe and efficient exploration of the site. For example, cookies assist us in cases such as to remember again your username at your next visit, to understand how you interact with our services, to improve our services on the basis of that information and to not allow acquisition of personal identification data.  You can set your browser to not accept cookies, but this may limit your ability to use the services. Exception to this rule is cookies which serve functional needs of the Website only (functional cookies) and are necessary for the appearance and the effective function of the webpage on your computer. 

For more information on how we use cookies, please read our Cookies Policy.

 

  • HOW THIS DATA MAY BE USED

Whenever you provide us with your personal data, we will use it in accordance with the applicable privacy laws and for the purposes set out in this Policy, on the data entry forms you complete, on any relevant terms and conditions and on sites or emails which link to the data entry forms.

 

When you use our services: If you use any of our services, subscribe, peruse or change your account details we will record your personal details. We will initially use your details to provide the products, services or information you have required and for a personalized shopping experience.  We hold the information you provide and may use it for several purposes, including  : (i) accounting, billing, reporting and audit; (ii) credit or billing checking or credit or billing process screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) preservation of security and safety, but also for training, administrative and legal purposes; (vii) upon your explicit consent for data matching and dedupe, statistical and market analysis, and marketing information; (viii) developing, testing and maintaining systems; (ix) upon your explicit consent for customer surveys; (x) upon your explicit consent for customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xi) where required by law or in connection with legal proceeding or extrajudicial disputes; and (xii) any other uses set out in the terms and conditions for using our services. For these purposes we may disclose your information to one or more of the other organizations listed in the section called “who we will share your personal information with”. 

 

Customization of our online services and advert targeting: We may use your personal data and the data we collect via cookies when you use our services to build up a picture of your interests. We may then use this information to try to make sure that when we send marketing communications to you and when you visit our websites or use our online services, you don't miss offers and information that might interest you. This information may also be used by our third party advertising agencies and networks, to advertise our own products and services to you when you visit third party websites and online services. This is called advert targeting or interest-based advertising. For more information on how to reject targeted advertising or interest-based advertising cookies please read our Cookies Policy. 

 

Comments and reviews submitted to our online services: If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and services. We will collect your name or username which will be displayed next to your comment and your e-mail address, which will not be published, however we may use it to contact you in relation to your comment.

 

Mobile services: When you request our services via a mobile phone, we may keep your mobile phone number, the make and model of your phone, the operating system used by your phone and details of your network operator, and we will link a unique identifier to your mobile phone number. We’ll store your device language, app language and country. We need this information in order to provide our services via mobile phone services and to administer our services via mobile phones. 

 

Direct marketing: For information on how we may market to you, please read the section called “Marketing opt-in and opt-out provisions”.

 

Customer surveys: Every now and then, we may ask you for your opinion on our services and for contests you have declared your participation. When we do research or surveys, we may use cookies and may combine the data collected by those cookies with your answer.

 

We mainly use your personal data to make sound scientific conclusions, to develop new services, and upon your explicit consent, to send you newsletters and information about events, contents and / or other services which we believe you may be interested in, as well as for statistical, survey and research purposes. 

 

More precisely, we use the data we collect for reasons as follows :

(a)       to manage your Account and provide you with the features of the provided services to confirm and maintain your personal data accurate.  To this effect, we will use data we collect directly from you.

 

(b)       to ensure that the content of the provided services is presented in the most effective manner for you and for your device and to display content and features that are tailored to your needs, your interests and to the way you use the provided services.  To this effect, we will use data we collect directly from you, information  about the way you use the provided services and information about how you connect to the provided services.

 

(c)        to provide you with information about services you require from us or which we think may interest you (in accordance with your marketing preferences).  To this effect, we will use data we collect directly from you, always upon your explicit consent by clicking on relevant box (opt-in policy) on our website. 

 

(d)       to determine and predict information that may be of interest or relevant to you. To this effect, we will use data we collect directly from you, information about how you use the provided services and information about how you connect to the provided services.

 

(e)       to make sound scientific conclusions, to conduct surveys, for statistical and research purposes.  To this effect, we will use data we collect directly from you upon your explicit consent by clicking on the relevant box (opt-in policy) on our website. 

 

(f)        to notify you about changes to the provided services and to respond to any complaints, comments and issues you have in relation to your use of the provided services.   To this effect, we will use data we collect directly from you.

 

(g)       to prevent, detect and investigate illegal activities, breaches of any agreements between you and us and threats to the security of the provided services.  To this effect we will use data we collect directly from you, about how you use the provided services and information about how you connect to the provided services.

 

(h)       to produce aggregate statistical information and analysis about you and of your submissions to the provided services.  

 

 

  • WHO WE WILL SHARE YOUR PERSONAL DATA WITH

We may share data, as discussed below, but we won't sell it to advertisers or third parties. In order for us to be able to share your data you must provide your explicit consent by clicking on the relevant box indicated on our website. 

We are able to share the personal data you provide us with, at our sole discretion, in the following cases:

To third parties working for “www.capitalexchange.gr”. We collaborate with specific trustworthy third parties (for example, customer support and IT providers, accounting and legal services) to help us provide, improve, protect, and promote our Services. These third parties will access your data only to perform tasks on our behalf in compliance with this Privacy Policy and will remain responsible for their handling of your data as per our instructions.

Law & Order: We may disclose your data to third parties in absolutely necessary cases, for example : (a) if required by Law, by court order or required by any other competent governmental, judicial, police, administrative or regulatory authority, upon legitimate request and according to the pertinent laws; (b) to protect any person from death or serious bodily injury; (c) to prevent fraud or abuse of our users; or (d) to legally protect our website property rights.

 

  • WHERE WE PROCESS AND STORE YOUR PERSONAL DATA

The data collected from you is stored on a third party Server in Germany, where the Company's website is hosted, as well as at the Company's premises in Greece. The Company may designate third-party service providers for the processing of data (Data Processors) as well as for the administration and operation of certain functions of the website.  The Company guarantees that it takes the appropriate organizational and technical measures to protect your data.

 

  • HOW LONG WE CAN KEEP YOUR PERSONAL DATA 

Your Personal Data will be retained until it is deleted, and for a maximum period of five (5) years.  The retain period of your personal data is always in compliance with the domestic legislation. If you delete your account, or upon a written request from you sent to email address [email protected] we will delete or destroy any personal data provided to us.  But please note that: (1) there may be some latency in deleting this data from our servers and back-up storage; and (2) we may retain this data, if necessary, in order to comply with our legal obligations, to resolve disputes, or enforce our agreements. Keep in mind that we are in line with the Data Minimization Principal and thus we require, process and store the minimum personal data possible to uninterruptedly provide our services.  

 

  • MARKETING OPT-IN AND OPT-OUT PROVISIONS

We offer you the opportunity to receive news and newsletters for products and services we offer through our website “www.capitalexchange.gr” for which, depending on your preferences, we will communicate with you by telephone or email.  These include alerts for new products, articles, improvements, special offers, upgrade special offers, contests, events of interest, and one-off marketing promotions. Our website is in full compliance with the current legislation and the personal data regulations and is in line with a strict opt-in policy with reference to these updates, when receiving explicit consents by clicking on the box indicated on our website.

You have the right to change your mind at any time and to require that we do not use your personal data for marketing purposes.  In any event, we will offer you the opportunity to unsubscribe from any service or update you have subscribed.  Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Alternatively you can change your marketing preferences as far as advertising / promotional actions are concerned by clicking on the box indicated on our website or by sending us an mail to [email protected]

 

  • HOW YOU CAN ACCESS YOUR PERSONAL INFORMATION AND KEEP IT UP TO DATE

You have the right to review what Personal Data we hold about you. If you like a copy of your personal data, please contact us at [email protected].

You have the right to review and update your personal details.  You can contact us by email at [email protected] and we will amend your personal information. If for any reason you are concerned that the personal data we hold is not correct, you or our Customer Care team, may access your personal data on our online services via your username and password.  If you change your billing or shipping address while your order is still under process, the order will be re-processed through the security confirmation checks.  

 

  • SAFEGUARDING YOUR PERSONAL DATA

We will attend thoroughly to maintain the appropriate technical means to ensure the security, integrity and confidentiality of the data you have provided us with.  We have set up technology and security policies which are designed to protect the personal data we hold about you. We are also in line with the security procedures which are required according to the applicable privacy laws.  These cover storing, processing, using and releasing any data you have provided us with, as well as measures designed to prevent unauthorized access or use.  When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use.  We want you to rest assured that our team is dedicated to keeping your personal data secured and testing for possible vulnerabilities. Also, we are continuously working on technical features to keep your data safe, not only on two-factor authentication mechanism, but also on encryption of files at rest, and on alerts when new devices and applications are linked to your account.

Keep in mind that where we have given you (or where you have chosen) a password enabling you to access certain areas of the provided services, you are the only responsible for keeping this password confidential. If the password has been stolen or might otherwise has been subject to misuse, it is your responsibility to notify us immediately for further action.

 

  • WHY WE LINK TO OTHER WEBSITES/ SOCIAL MEDIA

Our services may include hyperlinks to websites that are owned and operated by other organizations. These websites have their own privacy and cookies policies, and we urge you to read them. They control how your personal data is used when provided to these other organizations or collected via cookies.  We do not control or approve any other websites and we are not responsible for any data, material, products or services that are on or accessible through those websites or for the privacy policies thereafter.

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, any data you provide will be subject to the third party’s privacy policy, as well as to this privacy policy.

 

  • HOW WE CAN MAKE CHANGES TO THIS POLICY

If we are involved in a reorganization, merger, acquisition or sale of our assets, your data may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event. You might be requested to renew your given consents in terms of what we can do and how we process your personal data. 

We may revise this Privacy Policy from time to time, and will post the most current version on our website. Any amendment in this Privacy Policy will be valid once the amended Privacy Policy is uploaded on the website. We recommend that you visit our website’s Privacy Policy regularly in order to be informed about all the amendments that have been made. 

If a revision meaningfully reduces or alters your rights, we will notify you, and you might be requested to renew your given consents in terms of what we can do and how we process your personal data. 

 

  • WHERE AND HOW TO ASK QUESTIONS, COMPLAIN OR CONTACT US ABOUT THIS POLICY

For any complaints, we hereby notify you that you have the right to file a claim at Hellenic Data Protection Authority, which is the competent authorithy, located on Kifissias Avenue, number 1 - 3, Zip Code 115 23 , Athens (tel. +30 210 64 75 628 - email: [email protected]).

For any questions, complaints or concerns about “www.capitalexchange.gr”, our services and Privacy Policy, contact us at [email protected].

This Privacy Policy was last updated on 27/05/2019.

Cookies Policy

What is cookies 

What is cookies 

We use technologies such as cookies to provide, improve, protect and promote our services. This way we collect information appertained to your Personal Data. Cookies are very small files sent by us to your computer or your device, which we can access when you visit our website and which do not recognize or harm any of your documents or files on your computer. Cookies help us remember who you are and other information about your visits. They can help in the display of information on a website in a way that matches your interests. The use of session cookies (which are not stored permanently on the user's computer and disappear when the browser is closed) is strictly limited to transmitting session identifiers (consisting of random numbers generated by the server) necessary to allow the safe and efficient exploration of the site. For example, cookies help us in cases such us remembering your username for your next visit, understanding how you are interacting with our services, and improving them based on that information and do not allow acquisition of personal identification data. You can set your browser to not accept cookies, but this may limit your ability to use the services. Exception to this rule is cookies which serve functional needs of the Website (functional cookies) and are necessary for the operation and the effective function of the website to your computer.

 

When do we send cookies

We use cookies on our website and on mobile phone applications. Anyone who visits our website shall receive cookies from us. Furthermore, we send cookies to your browser whenever you visit other websites which host additional applications (i.e. : the “share” option) or “tag” options.

 

Why do we use cookies

We use cookies to identify you when you visit our website, to confirm your identity and define when you are logged in to our website and when you are not. Also, using cookies enables us to remember your preferences and to give you the ability to enjoy a personalized navigating experience, but always in the context of your settings. Furthermore, cookies make faster connections with our website in a more secured manner. Using cookies enables us to fight activities which are in breach with the terms of use of our website. Furthermore, cookies allow us to send you personalized advertising / marketing activities whether you are on our website or on other websites, and personalized content via additional applications such as the “share” option.

- Preferences, articles and services: cookies can tell us which language you prefer and your social media preferences. They can also help you fill in forms much easier on our website. In addition, they provide you with articles, pictures and personalized content in combination with our other applications.

- Advertisements: We may use cookies to show you relevant advertisements whether you are in our website or not. We may also use cookies to know if someone who saw an advertisement, he or she later visited the website, and/or made an action (i.e.: downloaded a page or made a purchase) on the advertiser’s website. Similarly, our partners may use cookies to determine if we have shown you an advertisement and how it was presented or provide us with information in relation to how you interact with advertisements.

- Performance, analysis and research: cookies help us be aware of the good performance of our website and additional applications to several sites. We also use cookies to understand, improve and research products, articles and services, including your connections to our website from other websites, applications or devices, such us the computer at work or your mobile phone device. Cookies help us measure the performance of the advertisements we produce. Finally, using cookies enables us to help you choose not to see advertisements of third parties that do not concern you.

 

How we use cookies for advertising purposes

Cookies and other advertising technology such as “tags”, “pixel tags”, “web beacons” and “clear GIFs” help us efficiently provide you with advertisements relevant to your interests. All the above are called as a whole “Pixel Tags” and aim to collect aggregated statistics and to increase response speed. They also help us provide aggregate audits, research and reports for advertisers, understand and improve our services, and be aware of when the content has been shown to you. When used to e-mails composed in HTML format, Pixel Tags offer the sender of the message the possibility to know whether and when the message was opened by the recipient.

Unless you remove these cookies from your browser, we may use this information:

• to provide you with advertisements more relevant to your interests

• to provide aggregate advertising reports to advertisers and websites hosting the advertisements

• to help the owners of websites and applications understand how visitors interact with their websites or applications

• to improve our products

 

Consent to Cookies

When navigating the website, you will be requested to provide your consent to the storage of cookies and the processing of your data collected through them. In any case, you may set up your internet navigation program in such a way so that you get informed about the use of cookies and define the privacy policy of your choice, choosing between maximum protection (i.e.: “never accept cookies”) and minimum protection (i.e. : “always accept cookies”), as well as an intermediate level of protection (i.e. : “reject third parties’ cookies” or “accept only the cookies of this website”). These privacy settings will be presented in a clear and understandable way. It should be noted, however, that rejecting cookies may result in making it difficult or impossible to use certain parts of the site.

 

Third parties’ cookies

If you follow or contact us through any of our pages on third-party media or social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+, the information you provide or receive will be subject to in the third-party cookie policy, so we advise you to be informed about it before you give your consent.